ERP performance triangle : exploring the interplay between benefits realisation management, project governance, and project success

The current study aim to explore the trio interplay ERP’s Benefits realisation, project governance, and project success in Oil corporations in Gulf. Using a set of 12 qualitative semi-structured interviews, an interpretative study has addressed senior management’s perspective in the Kuwait Petroleum Corporation. At the corporate level, our findings show that managing ERP project benefits enhances corporate strategic goals and overall success. At the project level, we have revealed a relationship between benefits realisation, decision making, bottom-up governance between project managers and project members

HIV treatment at the bottom of the pyramid : case of Cipla in South Africa

Cipla is a giant Indian pharmaceutical company that reshaped the foundations of the pharmaceutical industry. Despite the parenting practices, low R&D spending and hard competitive games, Cipla won the debate with the Big Pharma (largest 30 Pharmaceutical companies in the world). With its wise leadership the company Shifted from price-cutting orientation to the opportunity management orientation. Then to the development orientation that overwhelmed the traditional strategies and helped the company to gain citizens’ loyalty, governments trust, and the cooperation of nongovernmental organizations. By following Prahalad’s value creation (VC) and Bottom of the pyramid models (BOP), this paper analysis Cipla’s business model to deeply understand its core competencies, problems, and initiatives

Mobile financial services at the base of the pyramid : a systemic view for cross-sector governance and embedded innovation

Mobile financial services is one of the uprising movements to bank the unbanked by integrating philanthropic and business approaches for financial inclusion. In this paper, we address how a systemic view help integrate the Philanthropic Initiatives (PI) and the Commercial Initiatives (CI) to get a sustainable impact on the unbanked micro-entrepreneurs. However, each approach has pros and cons as they go along the stages of design, deployment, and sustainability. Using the soft system thinking we theorise the Base of the Pyramid (BoP) as a business system to mix-up the relatively high start-up capabilities of the PI with the relatively sustainable impact of CI. Our mobile money case shows that donors, local private enterprises, and multinational corporations follow the BoP strategy to develop an online grid that offers a reconciled balanced scorecard for economic returns, social benefits and local impact. Such a strategy guarantees flexible, long-term investments and facilitate developing innovative financial services

Clash of titans : the challenges of socio-technical transitions in the electrical vehicles technologies – the case study of Thai automotive industry

The automotive industry is moving towards electric vehicles (EVs) as an innovative transportation tool. This leads to a paradigm shift in the industry and poses challenges of stakeholders engagement and connection during transition. This study combines the strength of global value chain (GVC) and national innovation system (NIS) using multi-level perspective (MLP) to create a new framework that could reveal the interconnections between the actors of social settings and evaluate the sources of innovation and socio-technical transitions by integrating both the national and international analysis together. The global system of innovation (GSI) framework is introduced to point out the key players participating in the transition and investigate the effects of interactions between actors and to explore their effects on the transition in the Thai automotive industry towards EV. The emerging framework offers a more systemic view of socioeconomic and technical aspects of the EV transition and the role of actors than the three limited angles offered by the Triple Helix model. It also offers a mapping tool for stakeholders involved in EV transition. Our research highlights that the EV transition in Thailand is challenging as there seems to be low level of collaborations among stakeholders. The Thai government should carefully analyze the EV situation and collaborate with carmakers and local suppliers before introducing policy support

The usage of social media and e-reputation system in global supply chain : comparative cases from diamond & automotive industries

The last decade witnesses a heave use of social media-based information systems in different fields of business such as logistics, procurement, and supply chain management. Managing these types of information systems, could help companies to outsource their supply chain functions in a global scale and enhance their competitive advantages. However, the digital performance of these activities inherent risks of inappropriate supplier selection process, lack of trust, limited information about supply conditions (e.g., pricing, shipping and timing). To address such challenges, this research explains how companies use e-reputation systems and social media to select their global trusted suppliers. Based on two-case evidence from British Diamond and Egyptian Automotive companies, the researchers conducted 20 interviews with purchasing and supply chain professionals. Chen & Lin’s reputation system model has been adopted to explain the process of selecting and evaluating a trusted supplier and to inform our data analysis. Our findings pointed diamond professionals’ lack of experience of how to use e-reputation systems and lack do not understand the role of social media-based ratings or referrals during the stages of selection suppliers’ discovery and approval. Though, automotive professionals find e-reputation system a strong tool to build goodwill, tacit credibility, competence and predictable trust. Ironically, both cases confirm that supply chain professional use these systems to re-evaluate and reselect their existing suppliers than to extend new supply networks. Keywords: e-Reputation Systems, Social Media, Global Supply Chai